Maintenance Support


Get hassle-free maintenance support solutions with varying service level options to meet your needs

ARCO cares for your hardware with a host of different maintenance support plans with varying service level options to meet your needs. Click here to view some of our standard service level agreements.

ARCSupport allows you to enjoy a hassle-free maintenance support solution that comes with:

  • A single contact point to manage your infrastructure requirements
  • Customisable service level agreements (SLAs)
  • Multi-vendor expertise across a wide range of equipment
  • Increased cost savings of up to 65% versus OEM for End-of-Life / EOSL hardware
  • Strong service coverage across Asia Pacific view here

Scroll down to find out more about ARCO’s maintenance support process or contact your friendly ARCO representative for a chat.

Service Contract Agreements That Cover Your Needs

ARCO’s professional sales team partners you in understanding the equipment you may have scattered across different locations in different countries that may require maintenance, the level of support you require and the options available. This helps when developing a service contract that meets your needs and budget.

Site Inspections to ensure Optimal Service Coverage

Our experienced engineers will pay a visit to each of your sites before the service contract starts to verify and check your equipment against the asset list you have provided. This help ensure our records of serial numbers and model numbers are correct, and all your equipment is functioning well, with the right spare parts to be procured and ready to support your business.

Intelligent Stocking of Spare Parts Through Data Analysis

ARCO uses unique and intelligent data analysis processes to determine the quantities of spare parts required and where to best stock these parts for your equipment based on the location and service requirements for each of your sites, allowing our engineers to reach your sites swiftly with minimal downtime or disruption to your business.

Multilingual Service Support You Can Rely On

Our friendly multilingual service support team is always ready to attend to your needs. When you call or email us, the service request is immediately logged in our system, and an engineer is promptly deployed on-site to fix any problems.