ARCO Japan, Inc. (“ARCO”, “we”, “our” or “us”) respects the privacy of our customers, business partners, website visitors and all individuals whose personal information we collect. We are committed to protecting personal information in accordance with Japan’s Act on the Protection of Personal Information (APPI) and other applicable laws and regulations.

1. Collection of Personal Information

We may collect personal information that you voluntarily provide when you:

• Submit an enquiry through our website
• Request information about our products or services
• Register for events, seminars or newsletters
• Apply for employment opportunities
• Communicate with us by email, telephone or other business channels

The personal information collected may include your name, company name, job title, email address, telephone number and any other information you choose to provide.

2. Purpose of Use
We use your personal information only for the following purposes :

• Responding to enquiries and providing customer support
• Delivering requested products, services and information
• Managing our business relationship with you
• Improving our website, products and services
• Sending business updates, event invitations and marketing communications where you have provided your consent
• Complying with applicable laws and regulatory requirements

We will not use your personal information for purposes other than those described above unless we obtain your consent or are otherwise permitted by law.

3. Protection of Personal Information
We implement appropriate administrative, technical and organisational measures to protect personal information against unauthorized access, disclosure, alteration, loss or destruction.
ARCO Japan regularly reviews its information security practices, provides privacy awareness to employees and ensures that personal information is handled responsibly throughout its lifecycle.

The specific security control measures we have implemented are as follows:

• Organisational measures: appointment of a person responsible for the handling of personal information, internal rules governing the handling of personal information, periodic review of handling status, and an established reporting line for data breach incidents.
• Human measures: confidentiality obligations set out in our work rules and periodic training of employees on the handling of personal information.
• Physical measures: entry and exit control for offices and server areas, and measures to prevent the theft or loss of devices and electronic media.
• Technical measures: access control and user authentication, and mechanisms to protect information systems against unauthorised external access.
• Awareness of the external environment: where we handle personal data in a foreign country, we identify the country concerned [countries to be inserted], ascertain the personal information protection regime of that country and implement necessary and appropriate measures accordingly.

 

4. Disclosure of Personal Information

We do not disclose personal information to third parties except:

• With your consent;
• Where required or permitted by applicable laws;
• Where necessary to trusted service providers acting on our behalf under appropriate confidentiality and security obligations; or
• Where personal data is jointly used within the EXEO Group in accordance with Article 27, Paragraph 5, Item 3 of the APPI, as set out in Section 5 below.

 

5. Joint Use of Personal Data within the EXEO Group
We jointly use personal data within the EXEO Group as follows:

• Items of personal data jointly used: name, company name, job title, email address, telephone number, and the content of enquiries and transaction records.
• Scope of joint users: AJ, Inc. and [names of the EXEO Group companies concerned to be listed].
• Purpose of use by joint users: the purposes set out in Section 2 above.
• Party responsible for the management of the jointly used personal data: [company name], [address], Representative: [name].

 

6. Provision of Personal Data to Third Parties in Foreign Countries
Where we provide personal data to a third party located in a foreign country, we will, except where otherwise permitted under the APPI, obtain your prior consent after providing you with information on the name of the country concerned, the personal information protection regime of that country, and the measures taken by the recipient for the protection of personal information.

The countries concerned and the recipients are as follows: [Company name/ address].

7. Cookies and Website Analytics
Our website uses cookies and Google Analytics to understand website usage and improve user experience. Google Analytics may collect information such as IP addresses, browser information and pages visited through cookies.
You may disable cookies through your browser settings; however, some website functions may not operate properly as a result.

For more information, please refer to Google’s Privacy Policy.

8. Your Rights
In respect of retained personal data that identifies you, you may request notification of the purpose of use, disclosure, correction, addition or deletion, suspension of use or erasure, suspension of provision to third parties, and disclosure of third-party provision records, in accordance with Articles 32 to 35 of the APPI.

Such requests may be submitted to the contact point set out in Section 10 below. We will verify your identity by [method of identity verification to be specified] before responding, and where the request is made through an agent we will also verify the agent’s authority. A fee of [free of charge / JPY XXX per request] applies.

9. Changes to this Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in applicable laws, our business operations or our privacy practices. The latest version will always be published on this website. However, where a change to the purpose of use exceeds the scope that may reasonably be considered duly related to the purpose of use before the change, we will notify you and obtain your consent in accordance with Article 17, Paragraph 2 of the APPI.

10. Contact Us
If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us at:

ARCO Japan, Inc.
Email: dpo@exeo-global.com.
Address:
ARCO Japan, Inc.
3-29-20 Shibuya, Shibuya-ku,
Tokyo, 150-0002, Japan